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We want you to be happy with your purchase, so if you are not, please return it within 14 days of receiving the item. We will then exchange, or refund at your request, subject to the following conditions:
A return address will be provided at the time of an RMA being issued.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please only return goods after first contacting us. We will respond to your individual circumstances wherever possible. If a fault occurs after 30 days but within the manufacturer's warranty period, you must deal with the manufacturer directly. No return will be accepted after 30 days. To arrange for the return of your goods, please contact Starfield Optics by email to email@example.com
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
2. Information We Collect
When you engage with our website, we may gather the following data:
3. How We Use Your Information
We utilize the information we gather for several reasons:
4. Consent to Email Communications
By providing us with your email address, you grant us permission to send you email communications related to your orders, our products, services, promotions, and newsletters. You can opt-out of these communications at any time by following the unsubscribe link in our emails or by contacting us directly.
5. Data Retention
We keep your personal data for the necessary duration to fulfill the purposes for which we collected it, including for legal, accounting, or reporting obligations.
6. Data Sharing and Third Parties
We might share your personal data with third-party service providers who perform tasks on our behalf, such as payment processing, order fulfillment, and marketing. We ensure these third parties uphold the privacy of your data in line with the law.
7. Cookies and Tracking
We employ cookies and similar tracking technologies to monitor activity on our website and store specific information. This data aids in sales measurement and enhances your shopping journey.
8. Your Rights
Under Canadian law, you possess certain rights concerning your personal data:
10. Contact Us